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CustomerGauge NPS Benchmark Report 2018

On September 1, 2017, a merger was completed between Micro Focus and Hewlett Packard Enterprise Software. The combined company became the world’s seventh largest pure-play software company, and the UK's largest technology firm listed on the London Stock Exchange. Having such an impressive business ranking means Micro Focus knows how to retain and satisfy its customers. The company relies on the Net Promoter System® (NPS®Winking as the primary way to measure customer loyalty within Micro Focus. NPS was introduced by Meg Whitman, CEO of HPE, who brought the system with her from her time as President and CEO of eBay. Since then, NPS has become a ubiquitous metric throughout Hewlett Packard Enterprise, which later became Micro Focus. The result? Micro Focus has successfully moved NPS beyond just a metric, by correlating it to future revenue.

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