Archives for 2020 | ArticlesAndBlogs

Articles and Blogs Written by Dr. James D. Borderick

Post-Sales Support – Done Right For A Rocking Net Promoter®


Micro Focus uses double-blind competitive benchmarking in order to gauge how well we are doing against the competition.  This strategy means we can understand how we are performing with a high degree of statistical accuracy using a highly repeatable and scientific method.  There are a number of customer lifecycle touchpoints and brand image attributes that are tracked, and Post-Sales Support is one of them.

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The Net Promoter® Education Difference

The Education Difference
Education.  This is not normally a touchpoint along the customer journey that most people think of when describing the main interaction points with a company.like.
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Cost of a Defect

Software defects continue to make their way into production, despite efforts to detect and resolve them before they are released. Unfortunately, bugs in production software can have a negative impact on the business, regardless of severity. Read More...