Archives for 2019 | ArticlesAndBlogs

Articles and Blogs Written by Dr. James D. Borderick

Micro Focus Rocking the NPS

Latest Results Today, I’m going to take a look at the latest Micro Focus Net Promoter® Score (NPS)
Screenshot 2019-07-22 at 11.39.37 Read More...

Fruit Company not what it once was... (CX and Support Learning Suggestions)

Fruit Company not what it once was... (CX and Support Learning Suggestions)
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Micro Focus Customer Experience Approach

BorderickThe best Experience Management treats all customers differently.  We, at Micro Focus, don’t just broad brush all of our customers but instead tailor our views and understanding for different customer groups and segments. This allows us to both understand specific change as it occurs and action on it effectively. Read More...